broadpath remote jobs – Customer Service Representative

BroadPath is seeking dedicated individuals to join our remote Customer Service team. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support. You will engage with customers via phone, email, and chat to address inquiries, resolve issues, and ensure customer satisfaction. This role offers the flexibility of remote work, allowing you to provide excellent service from the comfort of your own home.

What You Will Do:

• Respond to customer inquiries and concerns via phone, email, and chat in a professional and courteous manner.
• Provide accurate information and timely resolution to customer issues, ensuring a positive customer experience.
• Utilize company resources and systems to efficiently assist customers and accurately document interactions.
• Identify and escalate priority issues or complex inquiries to appropriate channels for resolution.
• Adhere to company policies and procedures while maintaining compliance with quality and performance standards.
• Collaborate with team members and management to continuously improve processes and enhance customer satisfaction.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a remote or call center environment is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a remote work setting.
• Proficiency with computer systems and technology, including Microsoft Office and CRM software.
• Self-motivated with a positive attitude and a commitment to delivering exceptional customer service.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Opportunity Benefits:

• Remote Work: Enjoy the flexibility and convenience of working from home.
• Competitive Compensation: Receive a competitive salary with opportunities for performance-based incentives.
• Comprehensive Training: Benefit from thorough training and ongoing support to excel in your role.
• Career Growth: Access opportunities for advancement and professional development within the company.
• Health and Wellness: Take advantage of health benefits and wellness programs to support your well-being.
• Work-Life Balance: Maintain a healthy work-life balance with flexible scheduling options.
• Team Environment: Join a supportive and collaborative team dedicated to delivering outstanding service.

Join our team at BroadPath and make a positive impact as a Remote Customer Service Representative! Apply now to embark on a rewarding career journey with us.