FedEx Remote Contact Center Specialist – Entry Level

As a FedEx Remote Contact Center Specialist at the entry level, you will be an essential part of our customer service team, providing exceptional support to our clients remotely. You’ll handle inquiries, resolve issues, and ensure customer satisfaction through various communication channels. This role offers a dynamic work environment where you’ll engage with diverse customers and collaborate with colleagues to deliver outstanding service.

What You Will Do:

• Respond promptly to customer inquiries via phone, email, and chat, demonstrating professionalism and empathy.
• Provide accurate information about FedEx products, services, policies, and procedures.
• Assist customers with tracking packages, scheduling pickups, and resolving delivery issues.
• Address customer concerns and complaints effectively, aiming for first-contact resolution whenever possible.
• Collaborate with internal teams to escalate complex issues and follow up on customer inquiries as needed.
• Document customer interactions, including details of inquiries, resolutions, and feedback, in our systems.
• Adhere to established service levels and quality standards while striving to exceed performance targets.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience is an asset but not required.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in computer applications and navigating multiple systems simultaneously.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Reliable high-speed internet connection and a suitable home office setup.

Opportunity Benefits:

• Comprehensive training program to equip you with the knowledge and skills needed for success.
• Growth opportunities within the FedEx organization through continuous learning and development initiatives.
• Competitive compensation package including base salary and performance-based incentives.
• Flexible work arrangements with the convenience of remote work.
• Access to employee discounts on FedEx services and partner products.
• Supportive team environment fostering collaboration and career advancement.
• Opportunity to make a positive impact by delivering exceptional service and building lasting customer relationships.

Join our team at FedEx and embark on a rewarding career journey where your dedication to customer satisfaction will be valued and recognized. Apply now to become a part of our remote contact center team and help us deliver excellence every day.