P-Mobile Expert, Virtual Retail

Job Overview

As a Virtual Retail Mobile Expert you are a wireless sales and communications solutions expert. You don’t just make a sale, you make a connection that enhances the lives of your customers. You will assist our inbound calling customers in moving forward with the right device at the right price by presenting a personalized solution. We are obsessed with delivering amazing customer experiences. That’s why we need you. You will be an expert consultant, with a mastery of analyzing customers’ needs. You identify and customize the whole package of wireless/voice/data products and services. You will be an expert in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. You will be part of a team that values an awesome sale done right by nice and helpful consultants. This position has a base compensation plan as well as a generous attainable bonus plan. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics

Job Responsibilities:

• Selling and serving to our customers, while providing a best in class customer experience and building loyalty
• Consistently training on T-Mobile experiences, new skills and processes, knowledge of systems, new products and reference resources
• Sales Skills In New Customer Acquisition, Including Results-Oriented Drive And Confidence For Success
• Consistently uses digital tools in interactions and on-boarding

Education:

• High School Diploma/GED (Required)

Work Experience:

• Less than 2 years 12 months of customer service and/or sales experience, retail environment preferred (Required)

Knowledge, Skills and Abilities:

• Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
• Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
• Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States