Presale Support Analyst – Cigna Healthcare – Remote

This role is a work from home position. The Select Segment Presale Analyst is responsible for reviewing Request for Proposals (RFPs)

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and preparing medical, dental and vision quotes. The Presale Consultant works closely with the New Business Manager (NBM), Client Mangers (CM), Brokers and internal matrix partners to ensure an accurate and competitive Cigna quote is generated.

 

The ideal candidate for this role is driven to make an impact on the business and motivated to drive for excellence. You are a quick learner, who is detail oriented and can handle multiple priorities at once. Within this role, you will be expected to manage your daily inventory of work where a high performance culture is balanced with the ability to develop your own career.

 

Role Summary:

The selected candidate will partner directly with New Business Managers, Client Managers and Underwriting partners to coordinate aspects of new business sales and existing business renewals within the Select Business Segment. The position is integral in driving membership and revenue growth by managing multiple aspects of the RFP (Request for Proposal) process and coordinating all deliverables to clients and/or producers.

Cigna is dedicated to creating a seamless experience for their customers, clients and brokers alike. In this role, you will be on the frontend of this experience as one of the first contacts representing Cigna. As a result, we want to ensure there is dedication towards accuracy, mutual resolution and a sense of urgency to deliver a quality product. If this role is mastered, the career pathway opens up opportunity to become a senior PC and other roles within Presale.

There is a potential for overtime.

 

Role Components:

  • Prepare medical, dental and vision field quotes using Cigna rating systems
  • Utilize critical thinking skills to make decisions that benefit the business
  • Support new and existing sales managers
  • Manage the RFP process, report results and meet submission turnaround times
  • Ensure accuracy of information and opportunities in Salesforce.com
  • Request and coordinate various reports needed to complete a quote with various matrix partners
  • Timely submission of complete and accurate proposal data to Underwriting and other matrix partners
  • Proactive communication with internal and external customers to facilitate the RFP workflow
  • Communicate effectively with Brokers to demonstrate the value that Cigna brings to the market
  • Develop and build relationship with matrix partners
  • Support New Business Managers with benefit optimization
  • Engage in career enhancing activities to improve personal development

 

Minimum Qualifications:

  • Associate’s Degree or equivalent work experience may substitute in lieu of degree
  • Health insurance background with general understanding of the overall sales process preferred
  • Strong written & verbal communication skills
  • Strong problem-solving and analytical skills
  • Detail oriented with exceptional follow-up skills
  • Basic math skills including comfort levels working with percentages & applying formulas
  • Ability to work in a production-like, fast paced environment and adapt quickly to change
  • Strong organization skills with the ability to work both independently and in a team environment; manage, prioritize and work on numerous projects at one time.
  • Ability to consistently meet tight deadlines and work under pressure while anticipating the needs of the customer and/or business partner and understanding the consequences of actions
  • Good computer based technical skills including Outlook, Excel and Word and internet/web navigation
  • The individual must have a sense of passion and enthusiasm, have excellent communication skills and value others’ perspectives

 

Competencies:

  • Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals
  • Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
  • Builds Networks: Effectively building formal and informal relationship networks inside and outside the organization
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

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