Remote Call Center Specialist (Walgreens Jobs) – Apply Now

Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients, or third-party providers about the company’s products or services following standard SOPs and procedures, and working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on the assigned department

Job Responsibilities

• Resolves routine, general questions and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
• Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments, and actions taken.
• Coordinates with other functional areas as necessary. Refers to unresolved escalated issues as designated by the departments for further investigation.
• Contacts customers, physician’s offices, patients, or third-party vendors to respond to inquiries or to notify them of investigation results and planned adjustments.
• Handles inquiries for one or more lines of business.
• An Equal Opportunity Employer, including disability/veteran

About Walgreens Boots Alliance

Walgreens Boots Alliance (Nasdaq: WBA) is a global leader in retail pharmacy, impacting millions of lives every day through dispensing medicines, and providing accessible, high-quality care. With more than 170 years of trusted healthcare heritage and innovation in community pharmacy, the company is meeting customers’ and patients’ needs through its convenient retail locations, digital platforms, and health and beauty products.

Including equity method investments, WBA has a presence in more than 25 countries, employs more than 450,000 people, and has more than 21,000 stores.

WBA’s purpose is to help people across the world lead healthier and happier lives. The company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace, and a sustainable marketplace. WBA is a participant in the United Nations Global Compact and adheres to its principles-based approach to responsible business.

WBA is included in FORTUNE’s 2021 list of the World’s Most Admired Companies*. This is the 28th consecutive year that WBA or its predecessor company, Walgreen Co., has been named to the list.

Basic Qualifications

• High School Diploma or GED.
• Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
• Basic level PC skills (for example: start up and shut down the computer, use the mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information online).
• Basic Search Engine skills include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Communicate effectively in writing and verbally.

Preferred Qualifications

• At least 1 year of customer service experience in centralized services or call center environment.
• Experience in Retail or healthcare.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Intermediate level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
• Fluency in Spanish and English.

“An employee in this position can expect a salary/hourly rate between $15.00 and $19.50 plus bonus under the terms of any bonus plan, if applicable. The actual compensation offered will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please click here jobs.walgreens.com/benefits

How to Apply:

If you’re ready to join our team and make a difference in the lives of our customers, please submit your application online through our careers portal. Visit Walgreens Careers and search for “Remote Call Center Specialist” to find the job listing and complete the application process. We look forward to reviewing your application and welcoming you to the Walgreens family!