Detroit IT provides IT services to businesses thro
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We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.
Job Description
Job Summary:
MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.
Job Responsibilities:
- Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.
- Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.
- User account setup using local, open directory and active directory.
- Migration of user data from system to system.
- Imaging of Mac’s using Netboot/Netimage or similar product such as Casper.
- Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.
- Basic hardware repair including hard drive and memory upgrades.
Qualifications
Must have excellent verbal and written communication skills, as you will be working in a customer service environment.
Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and troubleshooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.
- Ability to travel to and from clients’ sites.
- Bachelor’s Degree in an IT-related field (preferred).
- Apple Certifications at OS level (minimally) and hardware level.
- Basic computer hardware repair experience.
- Daily reporting to clients.
- Tracking time and job notes in a job ticketing system and time tracking software.
