Business Development Representative

Company Description

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies — from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, and Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

As a Business Development Representative with Freshworks, you will play a crucial role in our company’s growth by driving revenue through strategic outreach and relationship building. You will be responsible for identifying and engaging with potential clients, qualifying leads, and assisting in the conversion of prospects into customers.

What you’ll do:

• Identify and target potential clients through various research methods
• Conduct cold and warm outreach to prospects via phone, email, and social media
• Conduct high-level conversations with C-level executives and prospect accounts
• Qualify leads and set up meetings for your Account Executive
• Develop a deep understanding of our products and services to effectively communicate their value to prospects
• Keep accurate records of all interactions and activities in our CRM system
• Meet or exceed monthly goals

Please note this role is strictly in-person (5 days/week) from our Denver office (1401 Lawrence St.)

Qualifications

What you’ll bring:

• 1-2 years experience in business development, sales, or related role
• Experience researching, prospecting, and cold-calling accounts
• Ability to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong problem-solving and negotiation abilities
• Self-motivated and target-drive with a passion for achieving results
• Knowledge of CRM software is a plus

What we offer:

• Comprehensive benefits including medical, dental, vision, disability, and life insurance
• Employee stock purchase program (ESPP)
• Flexible PTO
• Continuous training and chances for professional growth
• A supportive and collaborative team atmosphere
• Health and well-being perks (free onsite gym)
• Prospects for career advancement as our company grows