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Job Title: Customer Service Manager
Job Summary: As a Customer Service Manager at Hulu, you will play a pivotal role in ensuring our subscribers receive top-notch support and assistance. You will lead a team of customer service representatives, setting performance goals, implementing strategies to enhance customer satisfaction, and resolving escalated issues.
Key Responsibilities:
- Oversee the day-to-day operations of the customer service department.
- Develop and implement strategies to improve customer service efficiency and effectiveness.
- Lead, coach, and mentor a team of customer service representatives.
- Handle escalated customer inquiries and complaints in a professional and timely manner.
- Analyze customer feedback and data to identify areas for improvement.
- Collaborate with cross-functional teams to implement customer-focused initiatives.
- Monitor key performance metrics and provide regular reports to management.
- Stay up-to-date with industry trends and best practices in customer service management.
Required Skills and Qualifications:
- Bachelor degree in Business Administration, Marketing, or a related field.
- Proven experience in a customer service management role, preferably in the entertainment or technology industry.
- Excellent leadership and communication skills.
- Strong analytical and problem-solving abilities.
- Ability to thrive in a fast-paced, dynamic environment.
- Proficiency in customer service software and CRM systems.
Experience:
- Minimum of 5 years of experience in customer service management.
Working Hours:
- Full-time position with standard office hours, with flexibility required to meet business needs.
Knowledge Skills and Abilities:
- In-depth understanding of customer service principles and practices.
- Ability to motivate and inspire a team to deliver exceptional service.
- Strong organizational and time management skills.
- Familiarity with streaming media platforms and technologies is a plus.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Access to Hulu streaming service and other employee perks.
Why Join Hulu: Joining Hulu means being part of a dynamic team that is passionate about revolutionizing the way people experience entertainment. You will have the opportunity to work with talented professionals in a collaborative environment, where your contributions are valued and recognized.
