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We are looking for an Intake Coordinator / Administrative Assistant to join our team for a 12–18-month contract. You will work on a hybrid model, mostly remotely and occasionally from our downtown Toronto office.
Your role is to respond to incoming inquiries from clients via phone, email, and chat, and to schedule and confirm their appointments. You need to have strong multitasking, communication, customer service, and sales skills.
RESPONSIBILITIES:
- Deliver outstanding customer service for incoming questions and reply to new client requests through phone, email and online chat in a courteous and prompt way;
- Arrange new clients and confirm/verify attendance;
- Handle, organize and follow up on consultation documents and files;
- Record precise referrals, keep and update files and data entry;
- Provide a helpful and positive experience for all clients;
- Provide administrative assistance to Management; and
- Carry out other tasks or special projects as assigned by Management.
REQUIRED SKILLS
- At least 2 years of admin or sales experience; call center experience is a plus;
- Great phone skills with the ability to handle challenging calls calmly and professionally;
- Great problem-solving and decision-making skills;
- Ability to work well under pressure, along with great time management and organizational skills with prioritizing and multi-tasking;
- Clear awareness of privacy and confidentiality;
- Fast learner and a team player who contributes to an open, innovative, responsive and professional team culture; and
- Strong skills in Microsoft Office suite including Word, Outlook, PowerPoint and Excel are required;
- Completed post-secondary education.
We thank all who apply, however, only those candidates selected for an interview will be contacted.
No recruiters. No phone calls, please.
Please include in the subject: “Intake Coordinator / Administrative Assistant”.
Job Types: Full-time, Fixed term contract
Contract length: 12-18 months
Pay: $36,000.00-$46,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Toronto, ON M5H 3L5: reliably commute or plan to relocate before starting work (required)
Experience:
- Call center: 2 years (required)
- Administrative experience: 2 years (required)
- Customer service: 2 years (required)
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