Product Manager

The Project Manager (PM) initiates, plans and executes the job idea submitted by Customer Service. The PM monitors and controls the project progress, sets deadlines, solves issues that arise, coordinate

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s with the graphics, logistics and overseas departments, manages quotes and sale prices ensuring stakeholder satisfaction, and builds into the ERP system for production. The PM evaluates project performance, files and closures the project after completion.

The goal of the PM is to make sure all jobs are handled from beginning-to-end (BTE). Open line of communication between the PM and CS Rep is a must.

Duties/Responsibilities

• Attend the morning call/meeting with the entire company to discuss open jobs.
• Once the quote request email is launched by the CS Rep, the PM should jump off that email chain and give further instructions to the China team on how to quote the job i.e., quantities quoted, provide existing similar item so the China team knows to manufacture item with same partners as the referenced item, etc.
• Send the next day’s “quotes due” report to the China team, so they know which jobs they need to send quotes back to the USA PMs the next morning.
• Printout the “quotes due” report that China sends back to USA PMs for the day. Review it and make sure all quotes requested were received.
• Go through emails and printout quotes in the morning. Place the quotes in the job bags.
• Make sure quotes received are all accurate. Review them against the artwork and make sure they match up exactly as per the specifications listed on the art file.
• If any errors or quotes are not clear, due to time difference, there is still time to call China PM via WeChat and discuss any issues with the quotes submitted.
• Convert RMB to USD on the quotes when required. Add any additional costs i.e., pouch, sensor and labor costs to the quote to have total costs to review during the quoting meeting to set sell prices.
• After quotes have been reviewed and sell prices have been set, make PD copies of the job bag so they are filed in the PD department (this is where all partner quotes are filed for each job – no costs are ever sent back to CS).
• Once PD copies are made, file them in the PD department filing cabinets. Return the original job bag to the CS Rep with just the sell prices and the job cover sheet, etc.
• Work closely with the purchasing department as there are sometimes questions regarding costs from China vs. costs that are in the ERP System.
• Stay on top of Pre-Production Samples, amount, lead time so the database (Catalog) can be updated accordingly.
• When customers are ready to place orders on the quoted items, Build in Mas in the ERP system (Sage). Sales puts a job bag into PD to “Build in Mas”.
• For “All” CSP jobs Build in Mas: A hand-off meeting must happen before the build in mas to review the approved artwork to make sure the uploads to China are 100% accurate.
• Relays changes of information to appropriate employees.
• Performs other related duties as assigned.

Required Skills/Abilities

• Organization is a must to be able to change gears and multi-task on a daily basis
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software as well as other project management software programs.
• Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail.

Education And Experience

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in business preferred.
• At least two years of related experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Instructions To Apply

Please include a cover letter, along with your resume, explaining why you are a great fit for this specific role. This is a very important part of our application process and we are seeking a thoughtful and original response.

General Information

• Job Type: Full-time
• Salary: $50,000 – $65,000 per year
• Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Mileage reimbursement
  • Paid time off
  • Paid training
  • Travel reimbursement
  • Vision insurance
• Experience level: 2 years
• Schedule: Monday to Friday
• Supplemental pay types: Performance bonus
• Travel requirement: Up to 10% travel
• Ability to commute/relocate: Providence, RI 02903. Reliably commute or planning to relocate before starting work (Required)
• Experience: Advanced knowledge of Adobe Illustrator (Required)
• Work Location: In person