Amazon Client Success Manager – Remote | WFH

Why Join Us?

Embark on a journey with a dynamic and expanding company, surrounded by incredible individuals, all united by an unwavering dedication to our partners’ success.

Who We Are

We are a thriving sales management firm committed to guiding our clients toward triumph on the Amazon platform. In collaboration with outstanding brands, we craft and execute strategies that empower them to flourish in the ever-evolving retail landscape. Beyond merely boosting sales figures, our clients seek a strategic Amazon approach that revolves around their brand narrative, engaging consumers, and forging profitable partnerships.

Our Approach

We believe in working hard, having fun, and prioritizing our clients at every step. Independent thinkers, proactive individuals, and those with a positive mindset thrive in our highly collaborative environment. Success at our company means being a self-starter who aspires to elevate themselves and our team daily.

Who We’re Seeking

We are in search of an adept Amazon Seller Central and Vendor Central Manager to be at the forefront of our brand partnerships, overseeing their e-commerce endeavors.

The ideal candidate possesses experience that enables them to interact with clients, ensuring a curated experience, meeting deadlines, and delivering exceptional service. The role involves guaranteeing the thriving success of every aspect of our clients’ Amazon business.

Responsibilities

Serve as the Amazon subject matter expert in client interactions

Collaborate with the Client Coordinator to maintain client catalogs and exceptional digital merchandising content

Anticipate and navigate potential challenges within the Amazon system for our clients

Utilize internal resources to create compelling product listings, execute effective marketing campaigns, and manage inventory/forecasts

Ensure timely completion of all deliverables for assigned clients

Actively troubleshoot and resolve issues within the Amazon ecosystem for clients

Collaborate with the account director to formulate client-specific Amazon strategies

Stay informed about all changes within the Amazon system

Successful Candidates

Undertake additional responsibilities inherent in a high-growth startup environment

2-3 years of experience within the Amazon ecosystem

2-3 years of customer service and/or account management experience

Background in working with consumer product brands

Detail-oriented, diligent, and organized

Ability to multitask, communicate effectively, and collaborate with internal teams and clients

Bachelor’s degree in business, marketing, or a related field required

Compensation And Benefits

Work/Life Balance: Enjoy a remote work environment, 3 weeks PTO, 2 personal days, and 10 paid holidays

Wellness: Access to medical, dental, and vision insurance

Financial Well-Being: Competitive salary with 401k and a 4% employer match

Job Type: Full Time/Salary

We celebrate the diversity of our local communities, encompassing race, religion, national or ethnic origin, sexual orientation, and gender identity/expression. We invite candidates who mirror our growing regional and national diversity.

About Us

We are a rapidly growing sales management firm dedicated to the success of our clients on the Amazon platform. We partner with consumer product brands to implement Amazon strategies tailored to their unique business needs. For us, success goes beyond driving sales; it’s about narrating our client’s brand story on the world’s largest online marketplace.

Employment Type: Full-Time