Online Customer Chat Specialist

Job Description
We are looking for an additional Customer Chat Specialist to support our growing customer base. If you have a strong work ethic, a “do whatever it takes” attitude, and can thrive in a family work environment – this is the job for you! Apply today to begin your journey with an established, reputable, family-oriented company that values its employees’ opinions and contributions!

Responsibilities
Answer inbound phone calls and respond to email inquiries
Perform outbound calls with existing customers
Create service tickets and schedule appointments accurately
Review customer account information.

Qualifications
Strong English verbal and written communication skills
Attention to detail and accuracy a must
Excellent email handling skills
Strong customer service focus with the ability to empathize as well as prioritize customers’ needs
Must be able to multi-task
Solid sales acumen
Minimum typing skills of 30 words per minute
Determination to succeed
Personal accountability is a necessity
Contact Center background preferred
Bilingual (Spanish) is a plus.

Company Description
Fluitron is a leading designer and manufacturer of custom high pressure equipment. We offer full benefits after successful completion of a 30 day orientation/probationary period and 401K and tuition reimbursement after 1 year.