Job Summary: As an Appointment Coordinator / Call Center Agent at The Elite
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Key Responsibilities:
- Schedule appointments accurately and efficiently using designated software or systems.
- Handle inbound calls from customers, addressing inquiries, resolving issues, and providing necessary information.
- Make outbound calls to confirm appointments, follow up on leads, and conduct customer satisfaction surveys.
- Maintain thorough and accurate records of all interactions and transactions.
- Collaborate with team members and supervisors to meet performance targets and ensure client satisfaction.
- Adhere to company policies and procedures at all times.
Required Skills and Qualifications:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using computer software and navigating multiple systems simultaneously.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- Prior experience in customer service or call center environment is preferred.
Experience: Previous experience in a customer service or call center role is advantageous but not required. We welcome candidates with a positive attitude and a willingness to learn.
Working Hours: Flexible working hours are available, with full-time and part-time positions offered. Shifts may vary based on business needs.
Knowledge, Skills, and Abilities:
- Familiarity with appointment scheduling software or CRM systems is a plus.
- Ability to adapt to changing priorities and handle high call volumes effectively.
- Problem-solving skills and the ability to resolve customer issues promptly.
- Understanding of basic sales principles and techniques is beneficial.
Benefits:
- Competitive compensation package.
- Opportunities for career advancement and professional development.
- Flexible work schedule with remote work options.
- Supportive team environment and ongoing training opportunities.
- Comprehensive benefits package, including health insurance and retirement plans.
Why Join The Elite Job: Joining The Elite Job means becoming part of a dynamic and innovative team dedicated to delivering excellence in customer service. As a remote Appointment Coordinator / Call Center Agent, you will enjoy the flexibility of working from home while contributing to the success of our clients and the growth of our company.
How to Apply: To apply for the position of Appointment Coordinator / Call Center Agent at The Elite Job, please submit your resume and cover letter through our online application portal.
Appointment Coordinator / Call Center Agent (Work from Home)