Customer Service Representative

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Purpose of Job

The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.

Job Description

  • Assist with customer inquiries by use of phone, chat, SMS or email.
  • Research status of customer orders, returns, and shipping status.
  • Initiate issue process for claims, item orders, and returns.
  • Establish a quality working relationship with a variety of customers and provide follow through to conclusion in order to resolve inquiries.
  • Provide advice and support to corporate and internal departments such as fraud department, virtual fulfillment, claims department, accounting for the resolve of individual customer issues.
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

 

Job Requirements

  • High School diploma or equivalent
  • 6 months — 1 year of customer service experience
  • Strong verbal and written communication skills.
  • Must have strong computer skills, including put not limited to MS Word and Outlook.
  • Good listening skills.
  • Ability to form partnership with department and gain intimate knowledge of department operations.
  • Detail-oriented, and self-motivated with desire to continuously improve operations.
  • Exhibit strong business curiosity and must be willing to explore details to challenge status quo.
  • Ability to work both independently and with a team in a collaborative work environment.
  • Ability to treat all information confidentially.
  • Typing skills and strong multitasking skills
  • Adaptable and proactively able to move with change while maintaining a positive attitude.
  • Language Skills – Must be able to speak, read, write and comprehend English.

 

Essential Mental & Physical Function

  • High School diploma or equivalent
  • 6 months — 1 year of customer service experience
  • Strong verbal and written communication skills.
  • Must have strong computer skills, including put not limited to MS Word and Outlook.
  • Good listening skills.
  • Ability to form partnership with department and gain intimate knowledge of department operations.
  • Detail-oriented, and self-motivated with desire to continuously improve operations.
  • Exhibit strong business curiosity and must be willing to explore details to challenge status quo.
  • Ability to work both independently and with a team in a collaborative work environment.
  • Ability to treat all information confidentially.
  • Typing skills and strong multitasking skills
  • Adaptable and proactively able to move with change while maintaining a positive attitude.

 

Supervisor Responsibilities

  • This position does not supervise any other employees

Language Skills

  • Language Skills – Must be able to speak, read, write and comprehend English.

 

Work Environment

  • Job is performed indoors in a traditional office setting
  • No heavy lifting is expected
  • Sitting 95% of the time and walking 5% of the time. Sitting for extended periods is common

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