Customer Service Representatives

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The Customer Experience Agents are an integral part of the Contact Center team within the Communication & Related Services business unit. This position is the primary interface with the customers on a daily basis through all methods of communication and handles routine customer interactions.

 

Key Job Activities:

  • This position handles routine customer care interactions and telephone answering service calls and is adept at providing good telephone etiquette, listening skills and empathy. Communication vehicles may include telephone, e-mail, chat, video or other method.
  • May handle multiple client interactions, be cross trained on different clients or in some instances be as-signed a dedicated client.
  • Contact Center accounts include data collection, order processing, appointment setting, information re-laying and electronically connecting clients and their callers.
  • Work from Home Agents must comply with the Work from Home Policy.
  • Perform other duties and responsibilities, as assigned.
  • Hiring English and Spanish Bilingual Representatives

 

Team members enjoy many perks and benefits, including:

  • Paid time off
  • Medical, dental, vision, & prescription drug coverage, including virtual physician available 24/7/365
  • Education assistance, training, and advancement opportunities
  • 401(k) plan w/company match
  • Much more!

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