Job Summary:
The Operations Support Specialist is responsible for supporting the seamless operations of our clinics by impl
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About Cosmetic Physician Partners (CPP):
Cosmetic Physician Partners is a network of leading operators of medical aesthetic clinics in the US, emphasizing a people-first culture and achieving consistent double-digit growth in their clinics over the last decade. CPP leverages their experience to help their network and the 1,500+ clinics they have consulted and trained to achieve similar success. CPP is committed to building the premier medical aesthetic clinic network in the US for the long-term benefit of all partners, clients, and employees.
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Key Responsibilities:
Zenoti Implementation Across Clinics:
- Work with the implementation team to support the implementation of the Zenoti system across all clinics.
- Train clinic staff on using Zenoti effectively.
- Troubleshoot and resolve any issues during and post-implementation.
- Data collection from current clinic EMR or booking software
- Ensure all systems are functioning optimally and address any technical issues promptly.
- Support the onboarding process for new clinics.
- Provide continuous support and training during the onboarding phase.
Practice Manager Support:
- Conduct regular follow-ups with Practice Managers to ensure alignment and progress with operational goals.
- Provide support and guidance to Practice Managers to address any operational challenges.
Setup and Monitor Clinic Performance Dashboards:
- Develop and maintain performance dashboards for each clinic to help with tracking daily clinic performance
- Monitor key performance indicators (KPIs) and generate reports to track clinic performance.
- Identify trends and provide actionable insights to improve clinic efficiency.
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Scheduling Management/Utilization:
- Oversee the scheduling process to ensure optimal utilization of clinic resources.
- Work with clinic staff to resolve scheduling conflicts or schedule blocks and optimize appointment bookings.
- Analyze scheduling data to identify opportunities for improvement.
Financial Management Support:
- Review and approve clinic expenses above $10,000.
- Ensure all expenses are in line with budgetary guidelines and operational needs.
- Monitor financial performance and identify cost-saving opportunities.
Clinic Unblocks:
- Identify and address any operational blocks within clinics that hinder the performance or success of initiatives
- Collaborate with clinic staff to develop solutions to overcome these obstacles.
- Ensure continuous improvement of clinic operations by proactively resolving issues.
Travel:
- Travel up to two days per week to support clinics across the nation with Zenoti rollout and the support or implementation of other company initiatives.
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Qualifications:
- Proven experience with Zenoti system implementation and management.
- Strong organizational and project/people management skills.
- Excellent communication and interpersonal skills.
- Ability to travel as required.
- Proficient in data collection, analysis, and reporting.
- Strong problem-solving skills and attention to detail.
- Ability to manage multiple tasks concurrently and work under pressure.
- Ability to work outside typical business hours when needed to support clinics from the east to west coast
- Ability to be self-sufficient and self-motivated in a remote working environment
Benefits:
- Comprehensive health benefit plan – medical, dental, vision
- 401k with company contribution
- Aesthetic service discounts and perks
- Culture-first team environment
- Growth opportunity
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