Description
Full job description
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Key Responsibilities
Administrative Support:
- Answer phone calls, respond to emails & texts, and manage correspondence.
- Direct, organize and summarize all forms of communication
- Serve as the first point of contact for clients and callers, providing a positive and professional impression of the company.
- Outline what the company does and how it can help any business – some sales to give the caller a good feeling about the company and want to hire us
- Schedule appointments, meetings, training sessions, and maintain the team’s calendar.
- Maintain client due dates in the master calendar
- Prioritize workflow to meet deadlines
Client Interaction:
- Communicate with clients using all forms of communication to gather necessary information, documents, and signatures.
- Address client & colleague inquiries and resolve issues or direct them to the appropriate person.
- Maintain and update client contact information and records & due dates in the company software.
Document Management:
- Organize and maintain digital financial records and documentation.
- Prepare and process documents for signature, ensuring accuracy and completeness
System and Process Improvement:
- Assist in the implementation and maintenance of office and accounting software and systems.
- Identify opportunities for improving administrative processes and efficiency.
- Provide training and support to staff on office procedures and systems.
Qualifications:
- Professional demeanor with excellent verbal and written communication.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook).
- High level of accuracy and attention to detail.
- Ability to handle sensitive information with confidentiality and discretion.
- Familiarity with QBO is a plus but not necessary (training provided).
- Willingness to learn and adapt to new situations and changes.
- Project management skills are an asset.
Working Conditions:
- Virtual based office – remote work only with flexible hours.
- Must submit to criminal records check.
- Provide three professional references.
What we offer:
- Flexible working hours.
- Opportunities for professional development.
- A supportive and collaborative environment.
- Remote work, allowing for a better work-life balance.
Job Types: Part-time, Casual
Education:
- Secondary School (preferred)
Experience:
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Work Location: Remote
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