Online Web Chat Specialist

Other Jobs You May Be Interested Inmt-3">

Job Description:

As an Online Web Chat Specialist at Home Depot in Montreal, Quebec, you will be responsible for providing exceptional customer service through online chat support. You will be the first point of contact for customers seeking assistance with products, orders, and general inquiries.

Responsibilities: – Respond to customer inquiries promptly and professionally via online chat – Provide accurate and detailed information about products and services – Assist customers with placing orders, tracking shipments, and processing returns – Collaborate with other team members to ensure a seamless customer experience – Identify and escalate complex issues to the appropriate department – Meet and exceed performance metrics related to response time, resolution rate, and customer satisfaction

Requirements: – 3 years of experience in customer service or a related field – Resourceful and dedicated with a strong attention to detail – Excellent communication skills and a positive attitude – Ability to work well in a team and manage time effectively – Proficient in using online chat platforms and Microsoft Office Suite – High school diploma or equivalent

Benefits: – Employee discounts on Home Depot products – Retirement plan options – Joining bonus for new employees

Working Environment: At Home Depot, we strive for excellence in every endeavor and set a high standard for achievement. Our team members are dedicated to providing outstanding customer service and creating a positive work environment for all.

Deadline to Apply: July 31, 2024

Equal Opportunity Statement: Home Depot is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. Discrimination based on race, gender, age, religion, sexual orientation, or any other protected characteristic is not tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

 

Work Schedule

This job has the following work schedule:

  • Flexible
Benefits & Perks

This job has the following benefits:

  • Remote work flexibility

 

Online Web Chat Specialist

Apply Now For This Job