Part Time Remote Jobs At Bell (Entry Level, Customer Support) In Canada

Description

Full job description

Carry the legacy of Bell. Be a part o

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f the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.
Are you looking to join a dynamic, innovative, communications company who is commitment to creating a thriving, prosperous and more connected world? If so, we would love to tell you our story.

Job Overview

Reporting to the Sales and Promotions Manager, the Sales Associate is responsible for receiving inbound calls from potential customers qualified via our field service forces, and closing the sales of Bell products and services in the Consumer (Residential) Market. Further responsibilities include order entry, customer verification procedures, and installation scheduling using Bell Canada’s OrderMAX order entry system, as well as producing reports and analysis of our technicians’ sales efforts.

Key Responsibilities

Promote and sell Bell Canada Consumer Market products and services by consulting and gathering information from customers
Probe and problem solve with customers to offer the right product solutions based on their needs
Operate a computer terminal, including accessing multiple systems to establish, update and retrieve data while simultaneously negotiating with customers
Meet sales and service goals
Demonstrate a keen knowledge of all the products and services offered
Understand the needs of the business, workload levels, and schedule accordingly
Negotiate installation dates with customers
Ensure customer delight and win their continued business and loyalty for Bell Canada
Various other duties as assigned

Critical Qualifications

A minimum of Grade 12 or equivalency
Proficient with Microsoft Excel and Microsoft Word
Ability to navigate through, and toggle between, multiple proprietary operating systems
Demonstrate ability to build and maintain good customer rapport
Strong attention to detail and accuracy
Strong organizational skills and ability to meet frequent/ time restrictive deadlines
Able to perform duties with minimal supervision
Flexibility to work evenings and weekends, as required
Bilingualism required: as part of his/her duties, this person will be required to interact in English with stakeholders outside Quebec

Preferred Qualifications

Strong sales skills for promotion of business products and exhibiting energy and passion in addressing customer issues
Goal oriented
Exhibit energy and passion in addressing customer issues
Excellent written and verbal communication skills as well as multi-tasking and problem solving abilities
Willingness to undertake new challenges
Ability to demonstrate initiative and good judgment skills
Ability to function within a team based environment.
Willingness to take ownership and provide suggestions for continuous improvement
Customer service / inbound call centre environment experience

Additional Information

Position type: Unionized Role
Job status : RPT, 40 hrs/week
Possible work location : Mississauga ON, or Boucherville QC
Flexible work profile: Remote
Regular Part time (external candidates), or the equivalent of your current status according to the applicable collective agreement (internal candidates)

What’s In For You?

Excellent benefits
Access to numerous discounts
Leaders who support your development through coaching and opportunity management
Work in a dynamic, collaborative and creative team
Development opportunities through training and educational assistance programs
Opportunities to progressively assume greater responsibility

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

Please note that the only information related to the Performance Management Process (PMP) that should be included on your resume or cover letter is your current rating (Exceeds, Achieves, etc.). A more detailed copy of your PMP may be requested at a later date.

At Bell Technical Solutions, we do not just accept differences – we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Part Time Remote Jobs At Bell (Entry Level, Customer Support) In Canada