At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
\nTTEC Digital Analytics & Insights Practice is looking for a smart, energetic person that is intimately familiar with mining big data & delivering big vision, developing turnkey consulting solutions, and leveraging decision science to revolutionize our clients’ businesses.
\nWe combine human insight and the speed of technology to transform our clients’ interactions with their customers. Advanced analytics of the customer experience and customer interactions is our expertise.
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What You'll Be Doing
- \nYou will be a part of our Global Data Science Center focused on helping our clients find and seize opportunities in their markets.
- \nWork within our proprietary big data cloud computing platform to create data science products for our customers
- \nSupport the development of consulting products such as customer experience scores, customer journey management, and marketing optimization solutions
- \nLeverage a mixture of data science methods such as SVM, neural nets, decision trees, and regression models to deliver proprietary uplift model solutions
- \nMaintain our stellar reputation with our clients and drive >80 client NPS
- \nSupport the introduction and advancement of decision science throughout our contact center engagements
- \nRecommend or introduce new data science methods where they add value to our work
\nLeadership
- \nMentor and develop junior colleagues
- \nAlign resources to projects
- \nRecommend and introduce new methods where relevant
\nResource planning
- \nRecommend required resources to managers
- \nAlign required resources to client schedules
- \nMentor data engineers and architects on requirements
- \nDevelop requirements and technical specifications documents for use by engineers
\nDelivery
- \nRecommend project timelines to managers
- \nDrive on-time delivery and identify and escalate risks to managers
- \nSupport attainment of annual goals for client satisfaction
- \nDeliver your own solutions while collaborating on other projects
\nWhat You'll Bring to the Role
- \nTraining and Experience
- \nMasters in Data Science, Statistics, Computer Science, Economics, IE/OR, Applied Mathematics or related field is required; PhD is a plus
- \n2-5 years' experience developing predictive analytics solutions since completing the post-baccalaureate program
- \nExperience delivering solutions using regression modeling and machine learning techniques
- \nExperience delivering solutions using large datasets (multi-Gb or larger)
- \nExperience communicating project results to senior decision makers
\nTechnical Skills
- \nExpert at developing and implementing predictive analytics solutions in Python; experience with PySpark and SAS is a big plus
- \nAbility to independently code SQL queries to extract data from databases
- \nAbility to identify effective, relevant statistical and/or mathematical methods to solve complex business problems
- \nExperience working within either AWS or MS Azure big data environments
- \nAbility to understand the business questions and tackle them using machine learning or statistical method
- \nCapable of explaining the pros and cons of different model methods and be able to propose solutions to improve existed models
- \nExperience solving both binary and multi-class classification problem, as well as audience segmentation
\nProject and Team Skills
- \nAbility to translate client requests into approach statements and project plans
- \nAbility to communicate results of advanced analytic solutions in clear business terms
- \nExpert in the use of the MS Office suite of products, especially Excel and Powerpoint, present results to clients and colleagues
\nWhat You Can Expect
- \nThe anticipated range for individuals expressing interest in this position is $110,000 - $140,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. This position is eligible to participate in an incentive program.
- \nBenefits available to eligible employees include
- \nMedical, dental, and vision
- \nTax-advantaged healthcare accounts
- \nFinancial and income protection benefits
- \nPaid time off (PTO) and wellness time off
\nAbout Us
\nTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
\nWe are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
\nTTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
\nRarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
\n#LI-RemoteUS
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