Virtual Customer Service Representative (Remote)

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As a Virtual Customer Service Representative at Scalesforth, you will be the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and communicate effectively with customers through various channels, including phone, email, and chat.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer issues and complaints with patience and efficiency.
  • Provide accurate information about products and services.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members and other departments to ensure customer satisfaction.
  • Continuously improve knowledge of company products, services, and customer service processes.
  • Meet or exceed performance targets and customer satisfaction goals.

Required Skills and Qualifications:

  • High school diploma or equivalent; a bachelor degree is a plus.
  • Proven experience in a customer service role, preferably in a remote setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficiency in using customer service software and tools.
  • Ability to work independently and as part of a team.
  • Reliable internet connection and a quiet workspace.

Experience:

  • Minimum of 2 years of experience in customer service or a related field.
  • Experience working in a remote environment is highly preferred.
  • Familiarity with CRM systems and practices.

Working Hours:

  • Full-time position.
  • Flexible working hours with the requirement to be available during peak customer contact times.
  • Some weekend and holiday work may be required.

Knowledge, Skills, and Abilities:

  • In-depth understanding of customer service principles and practices.
  • Ability to handle challenging customer interactions with professionalism and empathy.
  • Strong organizational skills and the ability to prioritize tasks.
  • Technical proficiency in using computers and related software applications.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Generous paid time off and holiday schedule.
  • Opportunities for professional development and career growth.
  • A supportive and inclusive company culture.
  • Work-from-home flexibility.

Why Join Scalesforth?

  • Join a dynamic and innovative company committed to excellence in customer service.
  • Be part of a collaborative and diverse remote team.
  • Enjoy a healthy work-life balance with flexible working hours.
  • Take advantage of opportunities for growth and advancement within the company.
  • Contribute to a company that values and supports its employees.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this role. Please apply through our company website.

Virtual Customer Service Representative (Remote)

 

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