Inside Sales – Merchant Solutions Specialist

At PayPal (N

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ASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

 

Job Description Summary:

Job Description Summary
PayPal currently seeks a hard-working and motivated Sales Specialist to join the Inbound PayPal team based in Plymouth Meeting, PA. The online and offline merchant solutions that we offer help empower small and medium businesses with the means to accept an increasingly wide range of payments from their customers. We are looking for a candidate with a history of exceeding expectations and positively separating themselves from the competition. The ideal candidate is capable of efficiently balancing a large volume of inbound calls and chats from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated. This candidate must be able to effectively communicate, identify and solve problems, and provide confident product recommendations in a fast-paced environment.

Job Description:

Job Description

Responsibilities:

  • Receive a high volume of inbound calls and chats from merchants who have a payment need or require assistance
  • Consistently follow up with in-flight opportunities until products are “live-to-site”
  • Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges
  • Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs
  • Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
  • Understand quickly which sales opportunities to close internally and which to send to specialists in another area
  • Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
  • Meet and exceed established productivity goals
  • Utilize Salesforce to log, track, and maintain customer records
  • Collect and share merchant insights with Marketing, Product, and other departments

 

Qualifications:

  • Bachelor’s degree or equivalent work experience
  • A track record of success in over-achieving vs. goals or quotas
  • Superb interpersonal skills and the ability to build relationships and trust quickly over the phone and chat
  • Is passionate about helping small businesses, and loves to work with business owners on the phone and chat
  • Highly competitive with a fire burning inside
  • Top-notch listening and communication skills, both verbal and written
  • Self-motivated with a tenacious drive to be number 1
  • Self-starter; strong work ethic; eager to crush sales goals
  • Demonstrated proactive approaches to problem-solving to close the business
  • Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team

 

Additional Job Description:

PayPal is committed to fair and equitable compensation practices.

Actual compensation is based on various factors including but not limited to work location, and relevant skills and experience.

Travel Percent:

 

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole of you.

 

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