Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative
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- A PROUD HISTORY OF OVER 75 YEARS
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Role-Desktop Support
Location- St. Louis Missouri, United States
We are looking for Desktop Support Technicians to perform service, repair, and/or installation of PCs (laptops and desktops)
Role & Responsibilities:
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Provides Level 1 technical support while configuring PCs for users.
- Escalates problems and issues to a higher level of support as needed. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
- Coordinates across multiple departments/vendors to provide support.
- Interacts with the customer when responding to technical questions or requests for information.
- Maintains regular attendance.
- Other duties as assigned by management.
Required Education, Knowledge, and Experience:
Must have a high school diploma or equivalent, College degree in a related field, and Fresh graduate.
Good to have experience with Microsoft operating systems and Microsoft Office Suites, basic knowledge in desktop troubleshooting is plus.
