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Job Description
Welcome to the magical world of Disney, where dreams come true and imagination knows no bounds. As a global entertainment leader, Disney is committed to creating unparalleled experiences for audiences of all ages. From enchanting theme parks to captivating storytelling, our brand is synonymous with joy, creativity, and innovation.
Position Overview: Disney is seeking passionate individuals to join our team as Social Media Customer Support Representatives. In this remote position, you will play a crucial role in ensuring our customers receive exceptional support and assistance through various social media channels.
Responsibilities:
- Respond promptly and professionally to customer inquiries and concerns via social media platforms.
- Provide accurate information about Disney products, services, and promotions.
- Address customer issues with empathy and resolve problems efficiently to ensure a positive customer experience.
- Collaborate with cross-functional teams to escalate and resolve complex issues.
- Monitor social media channels for trends and customer feedback, providing insights to improve overall customer satisfaction.
- Maintain a thorough understanding of Disney products and services to address customer queries effectively.
Requirements:
- Proven experience in customer support or a related role.
- Excellent written and verbal communication skills in English.
- Familiarity with social media platforms and their functionalities.
- Ability to work independently and meet performance targets.
- Strong problem-solving skills and attention to detail.
- Passion for Disney and a deep understanding of our brand values.
Work Environment: This is a work-from-home position, providing you with the flexibility to create a comfortable and productive workspace. You will be part of a dynamic virtual team, connected by a shared commitment to delivering exceptional customer service.
How to Apply: If you are ready to embark on a magical journey with Disney and contribute to our legacy of happiness, please submit your resume and a cover letter highlighting your relevant experience to us.
Join us in making dreams come true and creating memories that last a lifetime!
