Analyst – Customer Advocacy (Remote Work Assignment Available

Why consider this job opportunity:

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– Salary up to $69,757
– Total Rewards program including competitive base salary, short-term incentives, long-term incentives, and more
– Flexible work schedules to support work/life balance
– Flight benefits for you and your family
– Opportunity for career advancement and growth within the organization

What to Expect (Job Responsibilities):

– Data Analysis: Collect, analyze, and interpret data to identify trends and areas of opportunity
– Root Cause Analysis: Conduct thorough analyses to understand reasons for customer complaints
– Reporting: Prepare comprehensive reports and presentations summarizing key findings
– Metrics Tracking: Develop and maintain dashboards to monitor performance
– Collaboration: Work cross-functionally with departments to drive accountability and implement corrective actions

What is Required (Qualifications):

– Bachelor’s degree in Business Administration, Data Analytics, or related field preferred
– Minimum of 2-3 years of experience in data analysis or customer advocacy
– Familiarity with regulatory requirements related to customer rights and accommodations
– Strong analytical and decision-making skills
– Knowledge of DOT regulations and various software programs

How to Stand Out (Preferred Qualifications):

– Experience in the airline industry or related field
– Familiarity with complaint handling regulations and standards

Apply Now For This Job