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n a mission to connect people, ideas and communities through high-quality sign language interpreting and translation services. Join us in making communication more accessible for the Deaf and signing communities!

Job summary:

The Interpreting Services Specialist will be an integral member of the Operations team. They will communicate with interpreters, clients, and consumers to ensure that scheduling operations is seamless. They will have a special focus on post-secondary operations and cross-trained to work with other corporate clients.

Our expectations:

Demonstrate commitment to Asign’s values: Respect, Caring, Professionalism and Giving Back
Demonstrate full compliance with Asign’s standards and policies
Complete assigned tasks/duties, projects and paperwork promptly and accurately

What you’ll do:

Manage service requests, quotes, scheduling and follow ups
Follow set procedures outlined for the scheduling process
Maintain positive relationships with clients, consumers, and interpreters
Entry of assignment information into our portal for interpreter assignments
Assist clients, consumers and interpreters with tech support for various platforms
Other data entry duties required by management

What you’ll bring:

Conversationally fluent in American Sign Language and strong written English skills
A minimum of 5 years administrative/customer service experience
Fast and accurate data processing skills with the ability to multi-task
The ability to establish priorities, work and think independently without direct supervision
A strong work ethic and the ability to self-start and self-motivate
The ability to stay calm under pressure and meet tight deadlines
The ability to maintain confidentiality while working with sensitive information
Strong organizational, time management and problem-solving skills
Strong proficiency in MS Office (Outlook, PowerPoint, Word, Excel)
Ability to learn quickly and adapt to new technology platforms

Asign recognizes that many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences – beyond the technical requirements of a job. If you meet the minimum qualifications and your experience is close to what you see listed here, please still consider applying.

We are committed to cultivating an equitable and inclusive work environment that acknowledges diversity in the Deaf population that we serve, in our interpreting community and workforce. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

Please let us know if you require accommodations during the application process.

Additional information about Asign can be found on our website at asign.ca.

Expected hours: 15 per week

Benefits:

Casual dress
Company events
Dental care
Flexible schedule
On-site parking
RRSP match
Work from home

Schedule:

Monday to Friday

Application question(s):

Do you know American Sign Language at a conversational level?

Experience:

Administrative: 5 years (required)
Customer service: 5 years (required)

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