Telehealth Nurse Navigator | Remote Job

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures

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, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

 

What you will be doing
  • Provide adherence services focused on primary non-adherence and virtual injection training
  • Coordinate virtual injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up
  • Provide consumer support in a call center environment for patients receiving treatment.
  • Risk assess patient for compliance and adherence to treatment regimen
  • Identify barriers to care
  • Support patient care planning and development of short and long term goals
  • Provide information about disease process
  • Provide emotional support to patient and family members
  • Makes outbound calls to enrolled patients
  • Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
  • Enter all consumer activities accurately in clinical data base
  • Intakes and reports adverse events as directed
  • Must be able to work a flexible schedule and have flexibility for changing program needs
  • Performs related duties as assigned
  • May be asked to work varied shifts
  • Must obtain and maintain additional required nursing licenses.
  • Qualifications:
  • Compact Registered nurse possessing a current license issued by a state or jurisdiction within the United States, and unrestricted in any state
  • Experience with and/or potential to provide high quality customer service
  • 3 years nursing experience preferred, telephonic experience a plus
  • Excellent oral and written communication skills, excellent interpersonal skills
  • Ability to use a computer for data collection proficiently, must be highly organized and self-directed
What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in
  • any state with the ability to obtain licensure in all 50 states
  • Graduation from an accredited nursing program
  • Experience with and/or potential to provide high quality customer service
  • 3 years nursing experience required
  • Telephonic experience a plus
  • Certification may be required
  • Graduation from an accredited nursing program
  • Case management experience preferred

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Ability to use a computer for data collection proficiently
  • Strong organizational skills; attention to detail
  • Good critical thinking skills
  • Strong computer skills
What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family-building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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