Professional Machine Learning engineer
Genesys: Any level of Genesys certification
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- Worked for a healthcare or payer (insurance company) implementing Google Dialogflow CX and Genesys Phone integration
- Experience with solution design and Architectural diagram development and interpretation
- Experience working with either Python or Node.js for Google Dialogflow implementation
- Experience working with Google Cloud Platform Speech-to-text and/or Genesys Speech-to-text systems
- Experience implementing Google Call Center Artificial Intelligence (CCAI) solutions for agent assist
- Experience integrating Generative AI Large Language Models into chatbot solution workflows and backend processing tasks
- Comfortable with hands on development tasks and interacting with Google Cloud Platform from applications and the Google Cloud Platform console
- Comfortable and knowledgeable with Natural Language Programming concepts (NLP) and chatbot concepts
- Such as intents, entities, fall back intents, happy path workflows, webhooks, and slot filling in the content of Dialogflow CX
- Basic Knowlege of conversation design
- Ability to produce diagrams detailing conversation flows
- Ability to interpret and product diagrams showing the full flow of application interactions from Genesys and Google Dialogflow
Nice to have
- Comfortable interacting with clients and personable, so that we can trust this person to maintain a good relationship with our clients
- Progressive experience leading teams and designing solutions in the payer or health care space
- Computer science background
- Familiar with computer science algorithms and fundamental data structures
- Familiar with efficient code development
- Familiar with continuous integration and continuous deployment pipelines and code repository systems such as GIT and Bitbucket
- Comfortable with clients that may disagree with their strategy and is accommodating to the client.
- Comfortable with Infrastructure as Code solutions like Terraform
- Experience and strategies for testing Google Dialogflow CX chatbot systems
