At Chewy, we are passionate about pets and committed to delivering the highest quality
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Position: Remote Customer Service Representative
About the Role
Are you a pet lover with a passion for helping others? Chewy is looking for dedicated and enthusiastic individuals to join our team as Remote Customer Service Representatives. In this work-from-home position, you will play a vital role in ensuring our customers have an exceptional shopping experience. You’ll assist pet owners with their inquiries, offer product recommendations, and resolve any issues they may encounter, all while working from the comfort of your home.
Responsibilities
- Respond to inbound customer inquiries through phone, chat, and email.
- Provide personalized assistance to customers, guiding them through their shopping experience.
- Offer product recommendations based on customer needs.
- Resolve customer issues and concerns promptly and professionally.
- Utilize our knowledge base and resources to provide accurate and helpful information.
- Maintain a high level of customer satisfaction by exceeding customer expectations.
- Collaborate with team members to achieve performance goals and targets.
Qualifications
- A passion for pets and a genuine interest in their well-being.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a desire to help others.
- Self-motivated and capable of working independently in a remote setting.
- Ability to navigate multiple computer systems and applications simultaneously.
- High school diploma or equivalent.
- Previous customer service experience is a plus but not required.
Why Choose Chewy
- Competitive compensation package with performance-based bonuses.
- Full-time and part-time positions are available, offering flexible scheduling.
- Comprehensive benefits, including medical, dental, and vision.
- Employee discounts on pet products.
- Opportunities for career growth and advancement within Chewy.
- A supportive and inclusive company culture that values teamwork and personal development.
If you are a pet enthusiast who thrives on delivering exceptional customer service and enjoys working from the comfort of your own home, we want to hear from you! Join the Chewy team and be part of a company that shares your passion for pets and your commitment to customer satisfaction.
