Team Lead, Market Operations

Job Description

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The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience.

 

A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.

 

What you’ll be Doing

  • Be a continuous positive force within the market and create strong morale and spirit throughout the team.
  • Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
  • Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
  • Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
  • Generate and monitor regular reports like a boss and presenting to upper management… also like a boss.

 

  • Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
  • Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
  • Actively look for ways to improve the overall customer and Advocate team experience.
  • Address and effectively manage complex and sensitive customer-facing issues.

 

What you should have

  • 5+ years work experience in a customer facing team environment
  • 3+ years of management experience
  • Proven history of developing and coaching employees
  • Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
  • Excellent interpersonal and leadership skills
  • Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
  • Willingness to work on weekends
  • Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

 

It would be great if you also had

  • Bachelor’s Degree
  • Experience with Salesforce or Tableau
  • An analytical mind
  • Experience handling logistics

 

What we’ll offer in return

  • Full-Time Salary Position
  • Medical, Dental, and Vision benefits
  • 401K with company match
  • A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
  • A great wellness program to keep you healthy and happy both physically and mentally
  • Access to opportunities to expand your skillset and share your knowledge with others across the organization
  • A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
  • A seat in one of the fastest-growing companies in the country

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