Xbox Customer Support Jobs (Work From Home Remote Jobs)

Align Technologies is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.

 

Align Technologies delivers operational tools to scale and grow the construction business. With powerful solutions that are configurable to meet the unique needs of our customers, Align Technologies powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.

 

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.

 

JOB DESCRIPTION

 

We are looking for a talented Support Specialist – Level I. As a Support Specialist, you will be at the forefront of our client interactions, responsible for managing phone and Intercom support, ensuring effective team communication, and actively contributing to content creation initiatives.

 

RESPONSIBILITIES

 

• Customer Interactions
  • Provide top-notch support to clients through phone and Intercom, addressing their inquiries and concerns promptly and professionally.
  • Foster positive relationships with clients and consistently strive to exceed their expectations.
• Team Engagement
  • Actively participate in team meetings and engagement activities to strengthen collaboration and knowledge sharing.
  • Contribute to a positive team environment and actively engage with colleagues to meet collective goals.
• Other duties as assigned

 

QUALIFICATIONS

 

• 1+ years of customer service experience
• Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms
• Experience with Salesforce and Intercom preferred
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Basic technical skills with inquisitiveness and a desire to learn new software products and offerings

 

Xbox Customer Support Jobs (Work From Home Remote Jobs)