The convenience of part-time virtual customer care with American Expres
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As a Virtual Customer Care representative, you’ll be an integral part of American Express’s commitment to exceptional customer experiences. Elevate your career with a globally recognized company. Apply now for a rewarding opportunity to shape the future of customer service, one virtual interaction at a time.
Responsibilities:
- Provide exceptional customer service to American Express card members via phone, chat, and email channels.
- Handle a wide range of inquiries, including account inquiries, billing questions, and assistance with card benefits and rewards.
- Listen actively to card members’ needs and concerns, offering empathetic support and personalized solutions.
- Educate card members on American Express products, services, and digital tools to enhance their experience.
- Utilize resources and systems to accurately document customer interactions and follow up on unresolved issues.
- Meet and exceed performance metrics, including quality, productivity, and customer satisfaction targets.
Requirements:
- Previous experience in customer service, preferably in a call center or remote environment.
- Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
- Strong problem-solving abilities and the ability to navigate complex inquiries effectively.
- Comfortable working in a fast-paced environment and adapting to changing priorities.
- Proficiency in computer skills and ability to navigate multiple systems simultaneously.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- High-speed internet connection and a quiet, distraction-free workspace.
Benefits:
- Competitive hourly pay with performance-based incentives.
- Comprehensive training and ongoing development opportunities.
- Access to American Express employee benefits, including healthcare and retirement plans.
- Opportunities for career advancement and professional growth within the company.
- Work from the comfort of your own home with the support of a globally recognized brand.
How to Apply:
If you’re ready to join the American Express team and make a difference in the lives of our card members, we want to hear from you! Please submit your application online through our careers portal, including your resume and a brief cover letter outlining your relevant experience and why you’re the ideal candidate for this role.
