IXL Learning, the developer of personalized learning products used by millions of people global

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ly, is seeking a Lead Account Manager to join our growing team in Raleigh, NC. The Lead Account Manager will serve in a leadership role on the Account Management team, managing a team of Account Managers. You will be responsible for renewal, upsell, customer retention, and engagement activities in your assigned territory and a combined team territory achievement.

Successful candidates in this role blend their knowledge of IXL processes and systems; deep understanding of our customer base; and expertise in navigating challenging situations to coach and manage their assigned teams to achieve goals and grow competencies.

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WHAT YOU’LL BE DOING

Lead, manage and motivate a team of high-performing Account Managers
Identify areas of opportunity to refine processes; grow skill sets; and improve resources on behalf of the Account Management team
Oversee and drive team best practices, sharing knowledge and skills on effective territory management and customer communication to maximize customer impact and revenue attainment
Oversee the onboarding process for new Account Managers, including training, shadowing, and mentorship
As part of the leadership team, proactively identify areas for improvement to workflow, processes, and ideas with the manager and coordinate the implementation of approved changes across your team
Play a lead role within the team in developing and driving effective renewal campaigns and tactics, including but not limited to budgeting campaigns, win-back campaigns, renewal cadence campaigns, etc
Develop and maintain relationships with key team members across account services, sales and sales management, PLS, marketing, and account management to facilitate collaboration, share best practices and improve cross-team efficiencies
Exceed personal and team revenue and retention goals in assigned territory

WHAT WE’RE LOOKING FOR

Minimum of 7 years educational/sales/account management experience, including at least 3 years in account management; leadership experience preferred
Proven ability to take on additional projects, above and beyond the standard responsibilities of an Account Manager
History of providing leadership to other team members by sharing expertise and best practices
Track record of proactively identifying areas for improvement and sharing strategies and ideas with manager and team
Demonstrated performance of consistently meeting or exceeding revenue/retention goals, with an understanding of value drivers in achieving successful renewal conversion
Excellent communication skills
Strong empathy for customers AND passion for revenue and growth
A collaborative and motivating leader
Strong organizational skills and problem-solving/analysis ability
Analytical and process-oriented mindset
Passionate about bringing technology into the classroom

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