Program Manager

HALO is looking for a Program Manager to join its Program Account Management team. This role will serve as a direct point of contact for Account Executives(AEs) and Clients

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on Program Accounts assigned as they liaise between AE/Client and internal HALO Departments, including Inventory Management, AR, Marketing, etc. This role will be responsible for managing the program to meet or exceed the program requirements outlined in the Contract and Business Requirement Docs and will lead strategy meetings with technology resources to identify and execute to the processes outlined. Additionally, the person in this role must understand the profitability goals of the programs being managed and manage said programs to meet or exceed profitability – reducing inventory, staff expense, manual process removal, etc.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Program Management

Collaborate with the clients, Account Executives, sales & program management, and internal departments to develop and maintain the life cycle of e-commerce programs:

 

  • Have a thorough understanding of how to manage the program to meet requirements outlined in the Business Requirement Docs and Contract
  • Have an in-depth knowledge of brand guidelines, marketing direction, fulfillment and billing requirements
  • Own all client-related calendars (marketing, merchandising, product load/refresh) and manage timeline benchmarks
  • Prepare internal and external program reviews on a monthly, quarterly, and annual basis
  • Resolve issues, delays and conflicts between internal departments

Collect, analyze, and communicate all pertinent project details, deliverables, and changes to the client and internal stakeholders.

 

  • Manage client expectations and communicate project processes, approvals, and timelines
  • Manage and communicate changes to existing programs, new programs and marketing initiatives to internal staff
  • Lead strategy meetings with technology resources to identify and execute to the processes outlined
  • Understand, analyze and communicate findings from sales, inventory and usage reports to provide oversight to demands on inventory, guide informed decisions about item and program performance, and optimize established ship complete, inventory turn, and obsolescence goals

 

 

Account Profitability

Manage to the profitability goals of each program.

 

  • Execute long-range sales and marketing plans to generate increased overall revenue growth of assigned accounts
  • Identify new sales opportunities and engage appropriate personnel as needed
  • Collaborate with clients to identify and create accurate metrics, sales and revenue projections to measure ongoing success of each program
  • Work within program expense budgets, including sample and marketing spend
  • Manage the program to meet or exceed profitability – reducing inventory, staff expense, and continually improve efficiencies of internal processes

 

 

Requirements

REQUIRED EDUCATION/EXPERIENCE:

 

  • Associate’s Degree required
  • A minimum of 1 year of account or program management experience required
  • Previous experience in the promotional products industry preferred

 

REQUIRED SKILLS:

 

  • Outstanding verbal and written communication skills
  • Proficient in Microsoft Office applications
  • Excellent time-management and organizational skills
  • Positive, professional attitude and pleasant personality in all situations
  • Discipline to work productively under minimal direct supervision
  • Courage to take initiative, share ideas and suggest improvements
  • Desire to succeed in a fast-paced, deadline-driven environment
  • Strong problem-solving skills and ability to make decisions
  • Analytical thinking to comprehend and utilize business reports
  • Flexibility to work with a team, take on new responsibilities and work overtime when required
  • Basic marketing, accounting, and knowledge

 

 

PROFESSIONAL RELATIONSHIPS:

 

  • Program Clients
  • Account Executives
  • Internal Departments
  • Promotional Product Suppliers
  • Management Team

 

PHYSICAL REQUIREMENTS:

 

  • Sitting for long periods
  • Dexterity to successfully operate office machines such as telephone, computer, fax, and copier
  • Occasional overnight travel (less than 10% annually)

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