The Digital Channels (Online and Cards) Specialist, under the direct supe
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Essential Functions & Responsibilities
- Process Remote Deposit Capture & ATM Deposit reviews.
- Process Card Ticket requests including but not limited to approved rush card requests, travel request notifications, Apple/Google wallet requests.
- Review and manage daily card processor reports associated with exceptions.
- Assist with Online Banking troubleshooting escalations and regular maintenance processing.
- Provide backup assistance to the Fraud team, as needed.
- Provide backup assistance to the Imaging team, as needed.
- Assist with additional departmental projects, as assigned.
- Maintains related files and control records. Prepares and balances related reports and accounts.
- Strong interpersonal skills
- Exhibits a positive attitude toward Credit Union initiatives and mission statement, supporting member acquisition and retention.
- Ability to work in a team environment, as well as independently.
- Ability to use office technology such as a computer, internet, email, and other office related software.
- Ability to work in an office environment for at least 8 hours per day.
- Performs other job-related duties as assigned.
Performance Measurements
- Assure all ticket requests are processed within 3 hours of receipt.
- Maintain control records and files.
- Maintain accurate information and direction regarding all communication for projects as assigned.
Knowledge & Skills
- Experience One year to three years of similar or related experience.
- Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
