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Essential Job Functions:
• Provide technical support and administration for Open Text (Micro Focus) OPTIC which includes several components: such as OPTIC Data Lake (OPTIC DL), Business Value Dashboard (BVD), Vertica DB and Container Deployment Foundation (CDF) services, responding to production issues and assisting in tasks.
• Contribute to application and database related enhancements, upgrades and tasks under supervision.
• Participate in the monitoring and troubleshooting of OPTIC, including incident logs, records and related infrastructure systems.
• Work with the team to address OPTIC integration, data collection from products such as Network Node Manager i (NNMi) and Network Automation (NA) and infrastructure-related challenges.
• Proficient with Linux/UNIX command line.
• Contribute and continuously improve OPTIC documentation.
• Continue to develop and enhance technical skills.
• Knowledge and experience in security practices including applying SSL certifications and vulnerability remediations.
• Apply problem-solving abilities to address application and related infrastructure issues.
• Follow established best practices and standards in application service delivery.
Basic Qualifications:
• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Typically, 5+ years of relevant work experience
• Proven experience in application and infrastructure technology analysis
• Proficiencies in data analysis and problem-solving
• A continuous learner that stays abreast with industry knowledge and technology
Other Qualifications:
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as Open Text (Micro Focus) Certifications, CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus