Job Description –
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The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank’s compliance with Regulation E, VISA, NACHA, and AUB’s T&C.
The investigator is expected to complete a thorough investigation and complete regulatory reports if warranted. The investigator will be used to augment current staff due to an increased workload and attrition.
Qualifications
- Basic understanding of VISA rules/disputes
- Excellent communication skills, including writing, editing, proofreading, and speaking
- Ability to lead projects independently.
- Ability to address audiences of varying sizes internally and externally
- Ability to exercise sound business judgment
- Working knowledge of generally accepted business practices for internal communications
- Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change, and comfortable with ambiguity.
- Previous debit card fraud experience/understanding
- Previous Reg. E dispute experience.
