We are looking for a dedicated and enthusiastic Patient Support Specialist to jo
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Responsibilities:
- Delivery Support: Address and resolve any delivery-related concerns to ensure patients receive their devices promptly and efficiently.
- Device Setup: Assist patients in setting up their devices, providing step-by-step guidance and troubleshooting any setup issues.
- Reminders and Encouragement: Provide friendly reminders and encouragement to patients to take regular readings with their devices, fostering adherence to their care plans.
- Device Connectivity: Troubleshoot and resolve any connectivity issues, ensuring continuous data transmission and a reliable device experience.
- Patient Education: Educate patients on the proper usage of their devices, offering clear and comprehensive instructions to maximize the benefits of their devices.
- Disenrollment and Device Return: Provide compassionate support for patients seeking disenrollment, and facilitate the device return process with care and efficiency.
- Cross Functional Collaboration:Liaise with internal and external stakeholders to find resolution to any patient issue, included but not limited to the engineering team, the device manufacturer and our customers.
Requirements:
- Excellent Communication Skills: Possess exceptional written and verbal communication skills to engage effectively with patients, ensuring clarity and empathy in every interaction.
- Customer Delight: Demonstrate a genuine passion for delivering outstanding customer experiences and the ability to exceed patient expectations.
- Technical Aptitude: Have a solid understanding of device management and troubleshooting concepts, enabling you to provide accurate and reliable assistance.
- Empathy and Patience: Display a high level of empathy and patience when dealing with patients, recognizing their unique needs and concerns.
- Evening Shift Availability: Be willing to work the evening shift to provide consistent support to patients during extended operating hours.
- Organizational Skills: Exhibit strong organizational abilities to manage multiple patient cases efficiently and prioritize tasks effectively.
- Have flexibility on shift times
Salary and Benefits:
- The pay range for the Patient Support Specialist – Device Management position is between $15-20 per hour, with potential for growth based on performance and contributions.
- The pay range for the Patient Support Specialist – Device Management position is between $15-20 per hour or salaried, with potential for growth based on performance and contributions.
- Insurance for Medical, Dental, and Eye
- Company contribution toward medical premiums (Dental, Medical, and Eye)
- Transportation Benefit
- Unlimited Vacation
- FSA Benefit
- 401K