Associate Customer Service Representative (Remote – May 2024)

Why Consider this Job Opportunity:

– Salary up to $19.00/hour
– Opportunities for continued salary growth through performance-based incentive programs
– Competitive benefits package, including health, dental, vision, and life insurance
– Workplace flexibility with different options for working arrangements
– Employee recognition, community initiative events, and yearly company outings

What to Expect (Job Responsibilities):

– Provide assistance, service, and education to members, providers, or customers through various channels
– Ensure accuracy and timeliness in responding to inquiries
– Process and resolve customer issues with varying complexities
– Document interactions and correspondence with members or providers
– Apply computer-based skills to navigate multiple systems and internal resources

What is Required (Qualifications):

• High School Diploma or GED with 1 year of customer service or related experience
  – 1 year of experience in an office-based setting or contact center environment preferred
  – Private work-space and fast-paced internet with a hard-wired connection
  – Strong communication skills, both verbal and written
  – Technology savvy with the ability to navigate multiple computer programs

How to Stand Out (Preferred Qualifications):

– 1-2 years of experience in an office-based setting or contact center environment