Sr. HR Business Partner

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Human Resources Business Partner to join our TTEC Digital Consulting team based.

Human Capital Business Partners support practice areas and leaders to strategically address all of their talent needs. They develop and implement human capital initiatives in support of key business goals and strategies. They proactively identify talent programs that will substantially enhance bottom line results, improve employee related gross margins and enhance the employee career experiences. Quickly they establish themselves as an indispensable member of the leadership team who adds value and addresses our firms opportunities.

What you’ll bring us

• Understand the company’s goals and initiatives for the overall business and the practices.
• Deliver talent solutions to challenges affecting the success of the business.
• Collaborate with a team of Human Capital professionals to deliver outstanding talent initiatives to the business.
• Show up as a “Trusted Advisor” with key leaders at multiple levels.
• Partner with and leverage COE teams across human capital, IT, payroll, legal, and team colleagues across the globe.
• Leverage and lead with reporting and data to drive analytics to better understand talent aligned to business results.
• Participate in leadership meetings and drive the talent agenda.
• Participate on project teams for company driven initiatives requiring a people and culture perspective.

What skills you’ll need

• University Degree
• Strong understanding of TTEC’s Digital business, core values, and goals
• Minimum of 8 years of technical consulting related HR experience
• Plus to have experience in management consulting and professional services
• Strong knowledge in multiple HR disciplines (total rewards, talent acquisition, performance management, training, etc.)
• Proven ability to build relationships of trust with leadership (Vice President+)
• Ability to influence leaders and teams of differing viewpoints to create positive outcomes
• Strong communication skills; change management experience
• Ability to coach people leaders
• Global experience in a relative industry (tech, consulting, professional services)
• Plus to have HR COE expertise (learning, TR, TA, operations, etc.)
• Working knowledge of HRIS systems, talent strategies, TR philosophies, TA approaches
• Passion for customer engagement

What you can expect

• The anticipated range for individuals expressing interest in this position is $145,000 – $155,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. This position is eligible to participate in an incentive program.
• Benefits available to eligible employees include
• Medical, dental, and vision
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Additional Information

About Us

TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.