Remote Customer Success Associate

PepsiCo is seeking a

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Remote Customer Success Associate to join our team in New York City, New York. This part-time entry-level position is perfect for driven, resilient individuals who possess excellent attention to detail and persuasion skills.

Responsibilities: –

Assist with onboarding new customers and providing guidance on how to use our products – Serve as the main point of contact for customers, addressing any questions or concerns they may have – Monitor customer accounts, ensuring they are satisfied with our products and services – Identify upsell opportunities and work to increase customer retention – Collaborate with the sales and marketing teams to implement customer success strategies – Analyze customer feedback and implement changes to improve the customer experience – Meet and exceed customer satisfaction targets

Requirements: –

Strong communication skills, both written and verbal – Ability to work independently and take initiative – Proficiency in Microsoft Office Suite and CRM software – Bachelor’s degree in Marketing, Business, or a related field preferred – Previous customer service experience is a plus

Benefits: –

Retirement plan – Vision insurance – Profit sharing

Working Environment:

At PepsiCo, we value autonomy and independence, trusting our employees to excel in their roles. Our remote work environment allows employees to work from the comfort of their own homes while still receiving the support and resources needed to succeed.

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