Full job description
We are a Web Marketing Agency providing a complete digital marketing service to local small business throughout Canada
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Reporting to the Director of Production, you will be responsible for leading the more technical areas of our production team: Websites, Hosting, Domains/DNS, PPC and email hosting. Across these disciplines we already have a strong team of ~25 professionals delivering in their area of expertise. The key focus of this role is to manage, develop and coordinate that team to maintain a high level of efficiency & quality, while equipping them to support our growing company.
This role involves:
- Lead Responsibility for our agency’s Website program, which includes maintaining ~1000 WordPress sites, with more being built and launched every day!
- Managing a high-performing production team of WordPress specialists and technical ops specialists (including people specializing in content publishing, domain/DNS management, email hosting, WP Admin & Security, Web Development and Server Admin).
- Identifying and project-managing “quality sweeps” (these are opportunities to fix a problem or upgrade a solution across our whole client base – from identifying the issue, defining the process, to coordinating the team to complete the work).
- Representing our company in dealing with key technical vendors. This may include regular meetings, championing team issues to a vendor for support, or identifying new partners as our business needs evolve.
- Handling functionality research questions from our clients (via account managers) or prospects (via sales team), to assess & plan our ability to fulfill them.
- Representing the production department in our internal software development roadmap. Working with our internal IT/software team to ensure applications help user efficiency and bugs/improvements are reported.
- Leveraging the advantages of a global team allows us to exceed customer expectations. Our team is located across various time zones around the world. Answering questions or having scheduled meetings in the evening will be necessary.
To excel in this role, you should:
- Have at least 5 years’ experience in managing production/fulfillment teams, preferably within a digital media or agency organization.
- Have at least 5 years’ experience in digital marketing involving at least a few disciplines such as website development, PPC campaign management, SEO, digital product management, or project management.
- Have team management experience – a track record of success in a management role, managing recruitment & HR matters and aligning a department to company KPIs. Managing people, including people more technically advanced than you are, to help them define effective processes and solutions in their work.
- Be a strong problem solver – ability to provide guidance to members of your team, even when they are the subject matter experts and you’re still learning. You feel comfortable asking questions to gather information and make informed decisions.
- Have direct experience and knowledge in most of these areas (yes, you’ll need to get your hands dirty some days!):
– Maintaining large numbers of WordPress sites
– Web Server and hosting administration
– Domain registration and DNS/nameserver arrangements
– Email hosting configuration/migration (ideally Google Workspace)
– Google Analytics & Google Tag Manager
– Google, Facebook &/or LinkedIN Ad Campaigns
– Database querying (using SQL or MS Access) to extract insights or customer information
- A production/fulfillment mindset – a bias toward designing and implementing processes and structure to ensure high quality and efficient delivery of digital marketing services. You would have experience defining processes withing an organization to facilitate fulfillment, improve efficiency and/or quality improvement.
Job Type: Full time
Location: Flexible (although being in Canadian Pacific time would allow your timezone to overlap with colleagues in Ontario, as well as Asia).
Joining our team comes with the flexibility of working from home, a competitive salary, the enjoyment of working with a supportive team in a successful and growing company, and the ability to share in that success via our employee profit sharing program!
This position comes with a competitive salary, commensurate with experience. Please note that only candidates who meet the requirements will be contacted. Thank you for your understanding.
If this position sounds like a perfect fit for you, we’d love to chat!
Job Type: Full-time
Pay: $75,000.00-$85,000.00 per year
Benefits:
- Dental care
- Paid time off
- Profit sharing
- Vision care
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Tell me (in 1-2 sentences) about your experience in building & managing large numbers of websites (note: I’m using this question to find the resumes I want to read and applications to look at in detail. Your answer doesn’t need to be perfect or complete).
- Tell me (in 1-2 sentences) about your experience managing staff in a digital agency environment (note: I’m using this question to find the resumes I want to read and applications to look at in detail. Your answer doesn’t need to be perfect or complete).
- Where are you located (which city would you be working from)?
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