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>The Opportunity:

Make your mark while you grow your career! Are you passionate about being a part of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and collaboration? Canadian Natural is looking for a Cloud Analyst to join our Information Systems Cloud and Communications team. Reporting to the Cloud & Communications Lead, you will be responsible for the delivery and sustainment of Canadian Natural’s modern communication, productivity and cloud services, including Microsoft 365, Microsoft Azure, Amazon AWS, Jabber and WebEx, focusing on Microsoft 365.

Job location: Calgary, Alberta
Shift schedule: 5 x 2, 8-hour shifts
Safety sensitive position: No

Key Accountabilities:

Deliver and maintain cloud tenant environments and operations: Microsoft 365, Azure, and AWS
Deliver and maintain managed communications and productivity services including calling, chat/messaging, audio/video conferencing, email and office productivity across on-premises and cloud service components
Ensure the availability, scalability and security of services and systems
Contribute to the planning, execution and delivery of projects, ensuring they deliver required capabilities
Identify opportunities and implement alerting and automation to reduce operational burden
Analyze telemetry data to identify patterns and trends to drive continuous improvement
Review and perform regular audits and access reviews
Coordinate with other support teams and vendors on incident, problem, change and release management
Maintain documentation of services configuration, support processes and knowledge base
On-call: Participate in service team on-call rotation

What You Bring to the Role:

10+ years of technology industry experience with at least 3-years administering Microsoft 365, communication, productivity, cloud infrastructure and cloud backup services
Strong technical knowledge of public – cloud service models, modern communication and productivity services (Microsoft 365, Azure, AWS)
Provides advanced level of support for troubleshooting core system infrastructure availability and performance
Skilled in cloud security principles and best practices
Microsoft Certification in Microsoft 365, Administrator, Identity and Access Management Administrator, Exchange Online, and Teams preferred.
Demonstrated knowledge and application Microsoft 365 security policies
Demonstrated knowledge and application of Entra AD and Active Directory services
Expert level in powershell queries and scripting on both on-prem and Azure Cloud
Experience setting up third party backup solutions for M365
Knowledge of the ITIL framework and use to deliver excellent IS and customer service
Proven and effective technical writing and presentation skills
Detailed experience as a technical lead on large enterprise migration projects (5000+ users)

What We Offer:

Competitive salary, stock options, company matched stock savings plan, annual bonuses
May be eligible for relocation pursuant to Canadian Natural’s Relocation Policy
100% Employer paid extended Health, Dental and Vision Benefits
Health & Wellness Spending Account
Multiple volunteer opportunities within the community
Employee & Family Assistance Program
Access to online learning platforms for continuous learning and development
Paid vacation and time off during Christmas week and summer Fridays

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